Returns Process ‚ÄĒ Nintendo Online Store South Africa Skip to content
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ūüéĄ Shop early and rest easy! Read about our delivery timelines here to ensure your order is delivered before Christmas ūüéĄ

Returns Process

Returns & Refunds

Should you have a faulty product or need to exchange an item of clothing please follow these steps:

Send a mail to distributorsa@nintendo.co.za with the following information:

Model : Eg. Nintendo Switch
Serial Number : The serial number of the item.
Tracking number: This is a white bar coded sticker, on original packaging. Eg. 2734151
Fault description: Eg, what problem you are experiencing
Contact Person
Contact Number
E-mail address
Proof of Purchase

For clothing or merchandising being returned please send a mail to distributorsa@nintendo.co.za with the following information:

Reason for return
Contact Person
Contact Number
E-mail address
Proof of Purchase 

The Core Computer Business (Pty) Ltd is referred to in this Return Policy as ‚ÄúCore Computer Business (Pty) Ltd‚ÄĚ. Core Computer Business (Pty) Ltd will refund or exchange any online purchases within 7 days from the date of receipt as long as the item has not been used or installed and is returned in the original packaging and that the relevant proof of purchase is provided. A 20% handling fee may be charged on opened / used purchases. Courier fees for collections of R80.00 (one-way courier return) or R160 (two-way courier return) may be charged on refunds, returns and exchanges.¬†

Software products cannot be exchanged or refunded. Products will not be refunded or exchanged due to incompatibility. Please check compatibility information before placing an order.

Fashion products can be exchanged for a different size provided that such variation is available, and is available at the same price as the product originally purchased. If such variation is not immediately available, we will credit your account with the purchase price of the product (or refund you if that is your preference) within 7 days of you logging the return. We reserve the right to inspect the product to validate your return. If we accidentally deliver the wrong product to you or if the product is not as described on the website (or if it is missing any accessories), please notify us for collection. Once we have inspected the product and validated your return, we will, at your choice, deliver the correct product to you as soon as possible (if the correct product is available); or credit your account with the purchase price of the product within 7 days of the return (or refund you if that is your preference).

Products not eligible for returns include:

‚ÄĘ Electronic vouchers;

‚ÄĘ Intimates, lingerie, swimwear, bodysuits or underwear;

‚ÄĘ Jewellery for piercings;

‚ÄĘ Products which have been personalised for you or made to your specifications, unless defective;

‚ÄĘ Products purchased via the credit payment option Mobicred.

Courier fees for collections of R80.00 (one-way courier return) or R160 (two-way courier return) may be charged on refunds, returns and exchanges. Core Computer Business (Pty) Ltd will refund the purchase price of any product within 30 days after you cancel your agreement with Core Computer Business (Pty) Ltd.

Core Computer Business (Pty) Ltd will give you a refund based on the original payment method used to buy the products.

Criteria to return an item:

* Return must be logged within 7 days of item being delivered

* The item is in a re-sellable condition

* The item being returned qualifies for return

* The item is in its original packaging with labels attached.

Requesting a refund

An item is purchased via the online store a refund can not be processed in our physical store. Should you wish to receive a refund please email a request to distributorsa@nintendo.co.za.

Refunds need to be requested within 7 days of the invoice date and may be subject to a 20% handling fee that will be deducted off of the purchase price on opened/used products. The Core Computer Business (Pty) Ltd T/A the Nintendo Distributor SA levies a charge on returns of unsealed products to cover the costs of repackaging the product for sale. You will only be eligible for a refund if the product is returned with all its accessories, the original product packaging, original tax invoice and subject to an internal inspection of the product at our Service Centre. All faulty products will be covered in the relevant product warranty.  Where you are eligible for a refund, the purchase price will be refunded to your credit card or, if you paid using another payment method, by electronic funds transfer (EFT) to your bank account.  For this purpose you may be required to provide your relevant information to Core Computer Business (Pty) Ltd T/A the Nintendo Distributor SA in order to process the refund. Refunds take 7-14 working days to process.

Unsealed software products, software subscriptions, gift cards, in-ear products are not eligible for refunds. Products purchased via the credit payment option, Mobicred, is not eligible to be returned or refunded.

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