Returns Process — Nintendo Online Store South Africa Skip to content
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Returns Process

Returns Policy

1.  Introduction
This Policy forms part of the General Terms and Conditions, and so words defined in the General Terms and Conditions have the same meaning in this Policy, unless the context indicates otherwise. Nothing in this Policy is intended to limit your statutory rights in any way.

2. Preparing your products for a return
  • To ensure your request is processed as quickly as possible you are responsible for the following when returning your products package your products safely and securely for protection during transit; and
    • include all accessories and parts that were sold with the product.
  • Failure to adhere to any of these requirements may delay the processing of your request or result in its decline in full.
3.  Products that you purchased incorrectly or that are unwanted
  • You may return an unwanted product to us, provided:
    • it is unopened, undamaged and unused, with the original labels and stickers still attached;
    • the Returned Product is in the original packaging, which must be undamaged and in its original condition with all seals still intact (if applicable);
    • it is not missing any accessories, parts or elements; and
    • you return the product to us or you log a return on the Website within 7 (seven) days of delivery to you or collection by you of the unwanted product. After 7 (seven) days, you can only return a product if it is defective.
  • Once we have inspected the Returned Product and validated your return, we will process your refund of the product within 10 -15 (ten to fifteen) working days of the return being received at our warehouse or service centre.
  • You may also elect to exchange a Returned Product for another product (the “Exchange Product”) that is of the same value as the Returned Product. If the price of the Returned Product is less than that of the Exchange product, you will be liable to pay the cash difference between the two products. If the price of the Returned Product is more than that of the Exchange product, we may give you a voucher equal to the value of the difference between the two product prices. To be eligible for an exchange, this must be logged within 7 (seven days) of delivery.
  • If the packaging is in any way opened, damaged or tampered with, we will charge you a handling fee of up to 20% (twenty percent) of the total purchase price of the Returned Product.
  • If you have entered into a contract with a mobile cellular operator, returning a product bought from us will not cancel your contract with the mobile cellular operator. You will continue to be responsible for that contract and for any charges and fees that are associated with that contract.
  • Unsealed software products (games), unsealed software (code in box products), software subscriptions, electronic software downloads and electronic voucher downloads, in-ear products, intimate apparel items such as swimwear, jewellery, customised products or products purchased via the credit payment option, Mobicred, may not be returned to us and are not eligible for refunds.
  • Only sealed Nintendo Switch Software (games) will be accepted for returns, once the product has been opened it cannot be returned due to licensing rights.
  • Due to hygienic reasons we cannot refund or exchange in-ear audio products (except on manufacturing faults/faulty products).
  • Apparel may be exchanged for different sizes, should the size be available and the exchange is logged within 7 (seven) days of delivery. We reserve the right to inspect the Return Product to validate your return.
  • If you want us to collect the Returned Product from you, please make sure to log it with us at distributorsa@nintendo.co.za, we may charge a fee of up to R160 (one hundred and sixty Rand) to facilitate the collection and delivery (if applicable) on the Returned Product. This is applicable to any purchases made online.
  • Products will not be refunded or exchanged due to incompatibility. Please check compatibility information before placing an order.
  • Software products cannot be exchanged or refunded.

4.  Product/s are damaged upon delivery

  • If a product is damaged or missing any parts or accessories at the time of delivery, please notify us within 7 (seven) days of such delivery or collection.
  • Please note that a return should be logged by emailing distributorsa@nintendo.co.za.
  • At no charge, we will arrange collection of the product from you.
  • Once we have inspected the product and validated your return, we will either repair or replace the product as soon as possible or refund the purchase price of the product.
5.  Faulty/defective products
  • If you receive a product that is defective or otherwise of poor quality, please notify us as soon as reasonably possible after you become aware of the defect or poor quality, but in any event within 6 (six) months after delivery or collection of the product (except in the case of the extended supplier warranty, if applicable).
  • Please note that a return must be logged by email to distributorsa@nintendo.co.za
  • At no charge, we will arrange collection of the product from you.
  • Once we have inspected the product and validated your return, we will either repair or replace the product as soon as possible or refund the purchase price of the product.
  • If there is no extended supplier warranty period, unfortunately we cannot facilitate returns that fall outside of the 6 (six) month period.
  • All products are covered by a manufacturer's warranty. If your product is faulty, please follow the process set out in the manufacturer's warranty as indicated to you by us.
  • Please note that any manufacturer's warranty is subject to the manufacturers terms and conditions. These are usually stated in a brochure or leaflet inside or on the product packaging. It is your responsibility to make yourself aware of any such terms and conditions.
  • For the avoidance of doubt, the manufacturer's warranty is provided by the manufacturer and not by us. Any queries with regards to the warranty should be addressed with the manufacturer and we may only facilitate the communication between you and the manufacturer, if necessary.
  • Please note that the following are not defects, ie will not entitle you to a return in terms of this Policy:
    • faults resulting from normal wear and tear;
    • damage arising from negligence, user abuse or the incorrect usage of the product;
    • damage arising from electrical surges or sea air corrosion;
    • damage arising from a failure to adequately care for the product;
    • damage arising from unauthorised alterations to the product;
    • where the specifications of a product; and
    • although accurately described on the Website and generally fit for its intended purpose, do not suit you.

6.  Incorrect products were delivered

  • If you received your order and it’s not what you ordered, please notify us as soon as reasonably possible after you become aware and within 7 (seven) days of receipt of such order.
  • At no charge, we will arrange collection of the product from you and deliver the correct product ordered.

7.  Nintendo e-Shop purchases

8.  Charges and refunds

  • If you return a defective product to us, but do not return all of the accessories and parts that were sold with that product, we may refuse the return, or only replace the item that you did return; or to estimate the value of the missing accessories and parts and refund you in respect of the returned item only.
  • If you return a product that does not comply with this Policy, you may be liable to reimburse us for the cost of collecting the product from you and the cost of having the product returned to you.
  • Refunds will be done electronically via your original payment method including electronic funds transfer (EFT) to a bank account nominated by you or via the card used when making the online purchase In certain circumstances where possible, we may effect a credit card transaction reversal.
  • Refunds may take between 10 -15 (ten to fifteen) working days to process.
  • If a purchase is made using a discount code the refund for that transaction will only be for the value paid, not including the discount code. Should the discount code still be valid, it will be reactivated for you to use on your next purchase.
  • In order to process EFT refunds we will require a copy of the customers ID copy as well as a proof of payment and bank confirmation letter
  • We will not be liable for any bank charges, taxes, interest and/or any other fees that may be levied against you for the refund.

9. Float Returns or Refunds

  • All returns and refunds to be processed using the existing refunds and returns policy. Once finalised, Float will adjust your instalment plan or refund back to you accordingly based on the existing policy.
10.  General

To process a return, refund or exchange please send an email to distributorsa@nintendo.co.za  with your request and we will advise of the steps that you will need to follow.

Should you have a faulty product or need to exchange an item of clothing please follow these steps:

Send a mail to distributorsa@nintendo.co.za with the following information:

Model : Eg. Nintendo Switch
Serial Number : The serial number of the item.
Tracking number: This is a white bar coded sticker, on original packaging. Eg. 2734151
Fault description: Eg, what problem you are experiencing
Contact Person
Contact Number
E-mail address
Proof of Purchase

For clothing or merchandising being returned please send a mail to distributorsa@nintendo.co.za with the following information:

Reason for return
Contact Person
Contact Number
E-mail address
Proof of Purchase 

The Core Computer Business (Pty) Ltd is referred to in this Return Policy as “Core Computer Business (Pty) Ltd”. Core Computer Business (Pty) Ltd will refund or exchange any online purchases within 7 days from the date of receipt as long as the item has not been used or installed and is returned in the original packaging and that the relevant proof of purchase is provided. A 20% handling fee may be charged on opened / used purchases. Courier fees for collections of R80.00 (one-way courier return) or R160 (two-way courier return) may be charged on refunds, returns and exchanges. 

Software products cannot be exchanged or refunded. Products will not be refunded or exchanged due to incompatibility. Please check compatibility information before placing an order.

Fashion products can be exchanged for a different size provided that such variation is available, and is available at the same price as the product originally purchased. If such variation is not immediately available, we will credit your account with the purchase price of the product (or refund you if that is your preference) within 7 days of you logging the return. We reserve the right to inspect the product to validate your return. If we accidentally deliver the wrong product to you or if the product is not as described on the website (or if it is missing any accessories), please notify us for collection. Once we have inspected the product and validated your return, we will, at your choice, deliver the correct product to you as soon as possible (if the correct product is available); or credit your account with the purchase price of the product within 7 days of the return (or refund you if that is your preference).

Products not eligible for returns include:

• Electronic vouchers;

• Intimates, lingerie, swimwear, bodysuits or underwear;

• Jewellery for piercings;

• Products which have been personalised for you or made to your specifications, unless defective;

• Products purchased via the credit payment option Mobicred.

Courier fees for collections of R80.00 (one-way courier return) or R160 (two-way courier return) may be charged on refunds, returns and exchanges. Core Computer Business (Pty) Ltd will refund the purchase price of any product within 30 days after you cancel your agreement with Core Computer Business (Pty) Ltd.

Core Computer Business (Pty) Ltd will give you a refund based on the original payment method used to buy the products.

Criteria to return an item:

* Return must be logged within 7 days of item being delivered

* The item is in a re-sellable condition

* The item being returned qualifies for return

* The item is in its original packaging with labels attached.

Requesting a refund

An item is purchased via the online store a refund can not be processed in our physical store. Should you wish to receive a refund please email a request to distributorsa@nintendo.co.za.

Refunds need to be requested within 7 days of the invoice date and may be subject to a 20% handling fee that will be deducted off of the purchase price on opened/used products. The Core Computer Business (Pty) Ltd T/A the Nintendo Distributor SA levies a charge on returns of unsealed products to cover the costs of repackaging the product for sale. You will only be eligible for a refund if the product is returned with all its accessories, the original product packaging, original tax invoice and subject to an internal inspection of the product at our Service Centre. All faulty products will be covered in the relevant product warranty.  Where you are eligible for a refund, the purchase price will be refunded to your credit card or, if you paid using another payment method, by electronic funds transfer (EFT) to your bank account.  For this purpose you may be required to provide your relevant information to Core Computer Business (Pty) Ltd T/A the Nintendo Distributor SA in order to process the refund. Refunds take 7-14 working days to process.

Unsealed software products, software subscriptions, gift cards, in-ear products are not eligible for refunds. Products purchased via the credit payment option, Mobicred, is not eligible to be returned or refunded.

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